Frequently asked questions
Ask the Papi Hotels FAQs for any questions you may have about your stay with us!
What is the best way to make a reservation at Papi Hotels?
The best way to book at Papi Hotels is through our official website. You'll always get the best online price available and other exclusive discounts. Plus, if you need to modify your booking, the hotel will be your direct contact, without needing to go through an external agency.
How can I contact Papi Hotels?
Papi Hotels is a seasonal establishment that is open from April to October. For questions and inquiries related to bookings, you can send us an email to booking@papihotels.com.
During the hotel's opening period, our reception team will be available by phone at +34 93 765 42 66.
What are the check-in and check-out times at Papi Hotels?
Check-in is available from 1:00 p.m. on the day of arrival, and check-out is until 10:00 a.m. on the day of departure. Our reception is open 24 hours a day.
Is it possible to check in early or have a later check-out time?
On the day of arrival at the hotel, you can check the availability of your room at reception. If it is available before 1:00 PM, you can check in at no extra cost.
On the day of departure, you have the option to extend your check-out time by requesting it in advance at reception, subject to availability. Check-out can be extended until 3:00 PM for €20, or until 6:00 PM for €30.
If your room is not available for the extended check-out time, but you would like to have another room until 3:00 PM or 6:00 PM, the cost will be an additional €10 to the prices indicated, also subject to availability.
What are the restaurant's opening hours?
At Papi Hotels we offer breakfast and dinner service in our buffet restaurant at the following times:
- Breakfast: from 7:45 a.m. to 10:15 a.m.
- Dinner: from 6:00 p.m. to 9:00 p.m.
For lunch, you can enjoy our à la carte menu with a wide variety of options at the pool bar, available from 12:00 p.m. to 6:00 p.m.
Are transfer services offered?
Yes, Papi Hotels offers transfer services, although not directly. You can book airport transfers with Sagalés Bus Line or direct transfer services with our trusted partners via the links available in the top right corner of our website.
What is the buffet restaurant’s culinary offering?
Our buffet restaurant offers a wide variety of dishes to satisfy all our customers' tastes and dietary preferences. We are delighted to welcome visitors from all over Europe and the world, so we strive to include local, international, and vegetarian options in our menu.
Furthermore, our kitchen is not equipped to guarantee the absence of cross-contamination. We offer a menu of specific gluten-free dishes, which are prepared fresh for an additional charge. Please ask our restaurant staff for more information.
Please note that our restaurant's dishes are not halal, and we cannot guarantee the absence of traces of nuts, dairy, or other common allergens.
Where can I park in Malgrat de Mar?
Papi Hotels has a private, covered and enclosed parking lot located within the same premises, although with a very limited number of spaces.
You can check parking availability upon arrival at the hotel. The price is €15 per vehicle per night.
There are also free public parking areas around the hotel : at the entrance to the village, next to the funeral home; and at the beginning of Av. Barcelona, where you will find two more areas, one paved and one unpaved.
What are the opening hours of the swimming pools at Papi Hotels?
The swimming pools at Papi Hotels are open all season from 9:00 a.m. to 7:00 p.m., and the Aquapark is open from 11:00 a.m. to 1:00 p.m. and from 3:00 p.m. to 5:00 p.m. For use outside of these hours, please consult with the lifeguard.
It is not permitted to reserve sun loungers with towels. If another guest wishes to use a sun lounger that has been reserved with a towel, our bar staff will remove the towel and return it to reception.
What swimwear and bathing suits are allowed at Papi Hotels?
For hygiene and safety reasons, only fitted swimwear made from materials specifically designed for swimming (lycra, polyester, or similar technical fabrics) is allowed. It is prohibited to swim wearing regular or sports clothing not approved for aquatic use, loose or heavily pleated garments that may accumulate dirt, fibers, or bacteria, including burkinis, as well as absorbent fabrics such as cotton or linen, as they can compromise water hygiene and pose a safety risk to swimmers.
Up to what age can children stay for free at Papi Hotels?
At Papi Hotels, babies under 2 years old stay free. Children between 2 and 10 years old, when accompanied by two adults in the room, receive special discounts. Contact us at booking@papihotels.com for the best available rate for bookings with children.
It is essential to notify the stay of all children and minors at the time of confirming the reservation.
Are there cribs for babies at Papi Hotels?
Yes, at Papi Hotels we have cribs available for babies. We recommend requesting them at the time of booking confirmation or, in any case, before arrival at the hotel, as we have a limited number. Cribs are available for an additional €3 per night.
Is there bike parking at Papi Hotels?
Yes, at Papi Hotels we have secure, enclosed bicycle parking at no extra cost for our cyclists and cycle tourists. We are Cycling Friendly certified and have information about bicycle rentals and cycling routes available at reception.
Is the hotel accessible? Are there rooms adapted for guests with reduced mobility?
Yes, Papi Hotels is accessible in all common areas on the ground floor, and we have rooms adapted for guests with reduced mobility. Please contact us if you wish to book an adapted room or have any other specific requests.
