Frequently asked questions
Ask the Papi Hotels FAQs for any questions you may have about your stay with us!
What is the best way to make a reservation?
The best way to book at Papi Hotels is through our official website. You will always have access to the best available online price and other exclusive discounts. Additionally, if you need to modify your reservation, the hotel will be your direct point of contact, without having to deal with a third-party agency.
How can I contact Papi Hotels?
Papi Hotels is a seasonal establishment that is open from April to October. For questions and inquiries related to reservations, you can send us an email to booking@papihotels.com.
During the hotel's opening period, our reception team will be available by phone at +34 93 765 42 66.
What are the check-in and check-out times?
Check-in is available from 1:00 p.m. on the day of arrival, and check-out is until 10:00 a.m. on the day of departure. Our reception is open 24 hours a day.
Is it possible to check in early or have a later check-out time?
On the day of arrival at the hotel, you can check with reception regarding the availability of your room. If it is available before 1:00 p.m., you may check in at no additional cost.
On the day of departure, you have the option to extend your check-out time by making a prior request at reception, always subject to availability. Check-out can be extended until 3:00 p.m. for 20€, or until 6:00 p.m. for 30€.
If your room is not available for the late check-out extension but you wish to have another room until 3:00 p.m. or 6:00 p.m., the cost will be 10€ in addition to the indicated prices, also subject to availability.
What are the restaurant's opening hours?
At Papi Hotels we offer breakfast and dinner service in our buffet restaurant at the following times:
- Breakfast: from 7:45 a.m. to 10:15 a.m.
- Dinner: from 6:00 p.m. to 9:00 p.m.
For lunch, you can enjoy our à la carte menu with a wide variety of options at the pool bar, available from 12:00 p.m. to 6:00 p.m.
Are transfer services offered?
Oui, l’hôtel propose des services de transfert, bien que pas directement. Vous pouvez réserver des navettes aéroport avec la Sagalés Bus Line ou des transferts directs via nos partenaires de confiance grâce aux liens situés en haut à droite de notre site web.
What is the buffet restaurant’s culinary offering?
Our buffet restaurant offers a wide variety of dishes to satisfy the palates and dietary preferences of all our guests. We are delighted to welcome visitors from across Europe and the world, which is why we try to include local dishes, international cuisine, and vegetarian options in our menu.
Please note that our kitchen is not equipped to guarantee the absence of cross-contamination. We offer a menu of specially prepared gluten-free dishes, made to order at an additional cost. Please consult our restaurant staff for more information.
Kindly note that the dishes in our restaurant are not halal, and we cannot guarantee the absence of traces of nuts, dairy, or other common allergens.
Where can I park?
Our hotel has a private, covered, and secured parking area located within the premises, although the number of spaces is very limited.
You can check the availability of the parking upon your arrival at the hotel. The price is 15€ per vehicle per night.
There are also free public parking areas near the hotel: at the entrance of the town, next to the funeral home (tanatori); and at the beginning of Av. Barcelona, where you will find two more parking areas, one paved and one unpaved.
What are the pool hours and when are they open?
Our swimming pools are open all season from 9:00 a.m. to 7:00 p.m.. The Aquapark operates from 11:00 a.m. to 1:00 p.m. and from 3:00 p.m. to 5:00 p.m. To use it outside these hours, you can check with the lifeguard on duty.
Reserving sunbeds with towels is not allowed. If another guest wishes to use a sunbed that has been reserved with a towel, our bar staff will remove the towel and deliver them to reception.
What swimwear and other bathing garments are allowed?
For hygiene and safety reasons, only fitted swimwear made from materials specifically designed for swimming (lycra, polyester, or similar technical fabrics) is allowed. It is prohibited to swim wearing regular or sports clothing not approved for aquatic use, loose or heavily pleated garments that may accumulate dirt, fibers, or bacteria, including burkinis, as well as absorbent fabrics such as cotton or linen, as they can compromise water hygiene and pose a safety risk to swimmers.
Up to what age do children stay for free?
Babies under 2 years stay for free.
Children between 2 and 10 years old, sharing a room with two adults, are eligible for special discounts. Contact us at booking@papihotels.com to get the best available rate for reservations with children. It is mandatory to inform us of the stay of all children and minors at the time of booking.
Are cots available for babies?
Yes, we have cots available for babies. It is recommended to request them when confirming your reservation or, in any case, before arrival at the hotel, as we have a limited number. The price for cots is €3 per night.
Is there parking for bikes?
Yes, we have a secure, closed parking area for bicycles at no extra cost for our cycling and bike-tourism guests. We are Cycling Friendly certified and provide information on bike rentals and cycling routes at our reception.
Is the hotel accessible? Are there rooms adapted for guests with reduced mobility?
Yes, our property is accessible in all common areas on the ground floor, and we have rooms adapted for guests with reduced mobility. Please contact us if you wish to book an adapted room or have any other specific requests.
